Question 1

How do I track my order?

Accepted Answer

We've actually made this super simple! Once your order as been shipped, you will be receiving a confirmation shipping tracking number. All you need to do is to log in on the Canada Post website and enter your tracking number to see where your order is located.

Question 2

Can you apply a discount code after ordering?

Accepted Answer

Sorry, discount codes can't be applied after an order is placed. We also don't offer price adjustments for items bought before or after promotions.

Question 3

What’s the processing and shipping time for orders?

Accepted Answer

We usually process and ship orders within 1–2 business days. During sales, new releases, or restocks, it might take up to 7 business days. This doesn’t include holidays, weekends, or shipping times.

Question 4

Can you buy our products wholesale?

Accepted Answer

Yes, we do! Fill out the form on our contact page, and we'll get back to you with all the details.

Question 5

Is it possible to cancel your order after placing it?

Accepted Answer

Once your order is placed, it can't be changed or cancelled. High order volumes might mean longer response times, so please bear with us.

Question 6

What should I do if my order is missing items or incorrect?

Accepted Answer

We're sorry for any inconvenience! Please reach out to our customer service team at pinkcrocodilebeauty@hotmail.com, and we'll help resolve the issue as quickly as possible.

FREE SHIPPING OVER $75 FOR CANADA & US ORDERS

PINK CROCODILE BEAUTY

FAQ

Frequently asked questions